Someone from American Express just called my office phone looking for So-and-so... I politely told her that she had the wrong number. She countered with, "But this is CGI-AMS right?" -- in a really bitchy tone. (And btw, we're just CGI now. Thanks.) I told her, "Yes, but the person you're looking for isn't at this extension." Her response, "Okay, fine." *Click*
Listen folks, people who call the wrong number should not give attitude to the person whose misfortune it is to answer the phone. Amex Lady, I was just trying to do my work, and you a) interrupted me and b) gave me grief about not being the person you were looking for. LAME!
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About Me
- Sara
- According to Harriet I know everything about everything. I also loooooove tulips, chocolate and shoes.
2 comments:
We have a problem that people call on fishing expeditions here, so we're trained to do either what you did or forward to operator. But I have no clue how to forward to an operator.
Wrong numbers drive me nuts! I get them all the time on my cell phone and people try to convince me that I'm wrong and that the person they are looking for is definitely at my number. I think I would know whether or not I'm Pamela or whoever!
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